Terms and conditions
I. ORDER PROCESSING TIMES: Turnaround times are estimates. The Ginger Lab will attempt to complete orders within an estimated turnaround time.
II. EDITED IMAGE STORAGE: The Ginger Lab stores processed files for 30 days following order completion. Clients are notified via email of order completion. Any potential order issues must be resolved within this 30-day time frame.
III. REFUNDS: The Ginger Lab does not offer refunds for services. If you are unsatisfied with post processing we will gladly redo your order until you are satisfied.
IV. ORDER REDO'S: If there is a problem with an order a redo must be requested within 10 days of order completion. Redo's will be completed within 1-2 business days. The Ginger Lab does not redo orders for culling or choice of black and white images as these elements of processing are highly subjective.
V. REFUSAL OF SERVICES: The Ginger Lab retains the right to decline or cancel services to any photographer or photography studio at any time.